Postage & Delivery
Our online shop does not provide shipping quotes outside of Australia. For international orders and postage quotes outside of Australia, please email [email protected]
We currently offer $16 flat-rate shipping Australia wide for online orders, unless otherwise specified. Reliquaire reserves the right to not ship an item for flat-rate or free shipping where the item is too large or heavy to reasonably do this. In this instance you will be contacted with an additional freight quote. If you do not wish to purchase additional freight, your order will be refunded as quickly as possible.
All orders are shipped with Australia Post or Aramax Couriers. Please ensure the Shipping Address given at checkout is a home, business or work address where someone is there to sign for the delivery. As Aramax Couriers do not deliver to PO Boxes, PO Box addresses can only be provided for the purchase of a small item (that fits inside a 500g Australia Post satchel, for example: clothing, jewellery, wallet).
We endeavour to ship all online orders within 1-2 business days. Delivery to some parts of Australia can take up to 10 business days. Please contact us prior to purchasing if you wish to arrange Express Postage (additional charges apply).
If delivery is unsuccessful, it will be taken back to a local Post Office or Aramax Depot and you will need to collect it from the advised location ASAP. Reliquaire is not responsible for parcels that are sent back to us because they have not been collected. If you have not received your delivery within 10 working days, please contact us for tracking information.
If you require more information or photos prior to purchasing online, please email [email protected] and we would be happy to assist - you are responsible for gathering any further information required prior to purchase.
We do not provide refunds or exchanges unless goods are faulty and/or complies with Australian Consumer Law or Tasmanian Consumer Affairs and Fair Trading (http://www.consumer.tas.gov.au/home). We are not required to grant a refund or exchange for change of mind.
All orders are checked before they are sent. If your item is defective, faulty or has been damaged during postage, please email a photo of the damage to [email protected] within 7 days of delivery, to arrange a refund or exchange.
If you are advised to return your purchase, it will need to be:
- with your receipt
- within 7 days of delivery
- in their original condition and packaging
Please note that you are responsible for the safe return of goods and delivery costs, including return postage and tracking (except in the case of faulty or defective goods, where alternative freight arrangements will be made or the cost of postage covered).