WE ARE IN THE PROCESS OF UPDATING OUR WEBSITE AND UPLOADING MORE PRODUCTS EVERYDAY
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Contact Us + FAQs

Open 9-4:30 every day

Closed some public holidays- updated on our social media

Address: 139 Gilbert Street, Latrobe, 7307, Tasmania

Phone: 0480 290 021

Email: [email protected]

 

1 Shopping Online
1.1 Can I see everything that's available in store on your online shop?

No. We have such a huge array of products in store, with new things arriving every day. Although we do our best to add new items regularly, products often get missed! If you've seen an item in store and can't find it online - give us a call on (03) 6426 2599 or email [email protected] and we can let you know if it's in stock and any further details you might be after! We also take customer orders - so if something is out of stock we can often get it back in and post it to you!

1.2 Is everything on your online shop in stock?

In theory yes! From time-to-time things may sell at the same time both in the store and online, meaning it will no longer be on the shelf when we go to pack it! If this occurs, or an inventory error, you will be offered a full refund.

1.3 Can I lay-by something?

We ask for a 50% non-refundable deposit for all lay-bys, with the balance to be paid in 1 month. If you would like to lay-by something please call us on (03) 6426 2599 to make a deposit using credit card or email [email protected] for bank transfer details.

1.4 Do you have gift vouchers?

We currently only offer gift vouchers in store. You can purchase vouchers over the phone by calling (03) 6426 2599 and we can arrange for your voucher to be posted or collected in store.

2 Shipping
2.1 When will I receive my order?

We endeavour to pack and send all online orders the next business day. We use Australia Post, Sendle and Fastway which have different delivery times to different parts of Australia. If you have not received a tracking number, would like an updated ETA on your order, or have not received your order in 14 business days please call us on (03) 6426 2599 or email [email protected]

2.2 Do you ship internationally?

Yes, but not via our online shop. Please get in touch for a personalised shipping quote based on your region and what you would like to order. Some restrictions may apply to what we can send internationally.